1. Introduction
Menovia Ltd ("Menovia", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information about visitors to our website at menovia.co.uk. This policy applies only to the Menovia website. If you become a customer of the Menovia platform, separate privacy terms and a Data Processing Agreement will govern how data is processed inside the platform. We are the data controller for the personal data described in this policy and are responsible for it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
Menovia Ltd is a limited company registered in England and Wales.
Registered office: Clockwise, Yorkshire House, Greek Street, Leeds, LS1 5SH
Data contact email: info@menovia.co.uk
3. What personal data we collect
3.1 Contact form submissions
When you complete the contact form on menovia.co.uk, we collect:
- Your name
- Your company or consultancy name
- Your email address
- Your phone number (optional)
- Your reason for contacting us
- Any message you choose to send us
3.2 Website usage data
When you visit menovia.co.uk, we collect technical information automatically through Google Analytics, including:
- IP address (anonymised where possible)
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website
- Approximate location (country / region)
3.3 Communications
If you contact us by email, phone, LinkedIn or in person, we may keep a record of that communication.
4. How we use your personal data
- To respond to enquiries submitted through the contact form
- To arrange and deliver product demonstrations of the Menovia platform
- To follow up on business conversations and prospective customer relationships
- To improve our website and understand how visitors use it
- To comply with our legal and regulatory obligations
5. Lawful basis for processing
5.1 Legitimate interests
We rely on legitimate interests for responding to enquiries, conducting business development conversations with consultancies, and improving our website. Our legitimate interest is to operate, promote and grow Menovia as a business serving the health and safety consultancy sector.
You have the right to object to processing based on legitimate interests at any time. Contact us at info@menovia.co.uk.
5.2 Consent
We rely on consent for non-essential cookies and analytics on menovia.co.uk. You can withdraw consent at any time through the cookie banner or your browser settings.
5.3 Legal obligation
We rely on legal obligation where we are required by law to retain or share information (for example, in response to a lawful request from a regulator or law enforcement).
6. Who we share your data with
We do not sell your personal data. We share it only with the following categories of third party, and only where necessary:
6.1 Service providers
We use the following service providers to operate Menovia and the website. Each acts as a data processor on our behalf under written agreements that include appropriate data protection obligations:
- Lovable — website hosting and content management
- GoDaddy — domain registration and DNS
- Google (Google Analytics) — website analytics
- Microsoft (Microsoft 365) — email and business productivity
- Microsoft Azure — platform infrastructure (for customers of the Menovia platform)
6.2 Professional advisors
We may share data with our accountants, lawyers, insurers and other professional advisors where necessary to receive their services.
6.3 Legal and regulatory bodies
We may share data with regulators, law enforcement or courts where we are legally required to do so.
7. International data transfers
Some of our service providers (including Google and Lovable's underlying infrastructure) process personal data outside the UK, primarily in the United States.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to jurisdictions covered by a UK adequacy decision (such as the UK-US Data Bridge for certified US providers).
8. How long we keep your data
- Contact form enquiries and prospective customer communications: 12 months from the date of last contact, after which the data is deleted, unless a business relationship has been established
- Customer account data (for users of the Menovia platform): governed by our customer agreement and Data Processing Agreement
- Website analytics data: retained according to Google Analytics default settings (14 months)
- Records we are legally required to keep: retained for the period required by law
9. Cookies
We use cookies on menovia.co.uk to make the site work, to understand how visitors use it, and to improve it over time.
Cookies fall into the following categories:
- Strictly necessary cookies — required for the website to function. These do not require consent.
- Analytics cookies — used by Google Analytics to understand site usage. These are only set after you provide consent through the cookie banner.
You can change your cookie preferences at any time by clearing your browser cookies or revisiting the cookie banner. For more detail, see our Cookie Policy.
10. Your rights
Under UK GDPR you have the following rights in relation to your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — ask us to delete your data where one of the legal grounds applies
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — request a copy of your data in a portable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — withdraw any consent you have previously given
- Right to lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, email us at info@menovia.co.uk. We will respond within one calendar month.
11. Complaints
If you have a concern about how we handle your personal data, please contact us first at info@menovia.co.uk so we can address it.
If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner's Office:
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
12. How we protect your data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, disclosure and alteration. These measures include:
- Encryption of data in transit and at rest where applicable
- Multi-factor authentication on business accounts
- Access controls limiting who can see personal data
- Regular review of our suppliers and their security practices
- Staff awareness of data protection responsibilities
13. Children
Menovia services are not directed at children. We do not knowingly collect personal data from anyone under 18 through menovia.co.uk.
14. Changes to this policy
We may update this Privacy Policy from time to time. The version date at the top of this document shows when it was last updated. Significant changes will be communicated through the website.
15. Contact us
For any questions about this Privacy Policy or how we handle your personal data:
Email: info@menovia.co.uk
Post: Menovia Ltd, Clockwise, Yorkshire House, Greek Street, Leeds, LS1 5SH